4. 2019

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Factors affecting customs staff competence at the Customs Service and Border control department.
(KESRA/JKUAT - Unpublished research project, 2019) Mapesa, Beatrice Atieno
Staff is an important resource in an organization as they positively contribute to the execution of organizational objectives and mission. Human resources are seen as the available talents and energies of people who are available to an organization as potential contributors to the creation and realization of the organization's mission, vision, strategy and goals. Camden and Witt (2013), argue that good leadership is just one of the most critical aspects of ensuring that employees continuously improve on their performance in an organization. There are factors that influence employee performance in an organization. These factors include; working environment commonly referred to as ergonomics, the health condition and well-being of an employee, available technologies and work equipments, employee skills level among others. Employee participation and empowerment, job redesign including based production systems, extensive employee training at workplace, and performance contingent incentive compensation, are widely believed to improve the performance of organizations (Eddock, 2007).