Factors affecting customs staff competence at the Customs Service and Border control department.
Loading...
Date
2019
Authors
Mapesa, Beatrice Atieno
Journal Title
Journal ISSN
Volume Title
Publisher
KESRA/JKUAT - Unpublished research project
Abstract
Staff is an important resource in an organization as they positively contribute to the execution of
organizational objectives and mission. Human resources are seen as the available talents and
energies of people who are available to an organization as potential contributors to the creation
and realization of the organization's mission, vision, strategy and goals. Camden and Witt
(2013), argue that good leadership is just one of the most critical aspects of ensuring that
employees continuously improve on their performance in an organization. There are factors that
influence employee performance in an organization. These factors include; working environment
commonly referred to as ergonomics, the health condition and well-being of an employee,
available technologies and work equipments, employee skills level among others. Employee
participation and empowerment, job redesign including based production systems, extensive
employee training at workplace, and performance contingent incentive compensation, are widely
believed to improve the performance of organizations (Eddock, 2007).
Description
PROJ 350.7246 MAP
Keywords
Customs staff, Customs services