Influence of Computerized Systems on the Performance of Customs and Border Control in Kenya
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Date
2022-09-01
Authors
Njau, William
Journal Title
Journal ISSN
Volume Title
Publisher
KESRA/JKUAT - Unpublished research project
Abstract
The study sought to establish the influence of Automated Systems on Customs Performance in Kenya. The study was guided by the following objectives; to establish the influence of Simba System 2005, Single Window System and Scanning Systems on Customs Performance in Kenya. The theories that anchored the study include the computable general equilibrium theory, innovation diffusion theory, the information systems theory and Romer‟s growth model. Literature of past studies was reviewed from written documents and materials in books, journals and reports to enhance conceptualization of the study variables and establishment of gaps. The study used the descriptive design and considered the population of 57 Customs Officers at the Customs and Border Control Department, Kenya Revenue Authority. From the findings, strong positive correlation was established between Simba Systems 2005, Single Window Systems, Scanner Systems and Customs Performance. The study concluded that automation of processes enhances improved customs performance mainly as a result of improved transparency and accountability at the Customs and Border Control Department. The study recommended Training of staff on the operations of the system should be continuous so as to provide them with up to date applications so as to improve the system‟s efficiency further. The study makes the following suggestions for further studies, a similar study can be undertaken in relation to the newly introduced ICMS system among others that are involved in import and exports of other products since this study focused on just a few systems.
Description
Customs Administration
Keywords
Computerized Systems, Customs and Border Control