Factors Influencing Efficiency of Scanner Management at the Inland Container Depot in Nairobi, Kenya
| dc.contributor.author | Kitolo, Alice Naserian | |
| dc.date.accessioned | 2023-03-06T08:22:14Z | |
| dc.date.available | 2023-03-06T08:22:14Z | |
| dc.date.issued | 2022 | |
| dc.description.abstract | Globalization and regional economic integrations witnessed in the few decades have brought about an increase in volume of international trade. This has resulted to increased demand for higher efficiency of the logistics industry with trade facilitation being a major agenda amid growing concern on cargo security in face of terrorist threat. Customs administrations have come up with ways to modernize their systems and processes to counter the threat as they improve on their performance. The purpose of this study was to assess factors affecting performance of Scanner Management unit at Inland Container Depot, Nairobi. The specific objectives of the study were to investigate the effects of infrastructure, capacity building and system integration on the performance of Scanner management unit. The study was anchored on resource-based view theory, human capital theory and systems theory. Descriptive research design was employed in this study and the population was customs officers operating within Nairobi region. Target population was 265 customs officers in Nairobi region. Random sampling was used to obtain a representative sample size from the target population. Research instrument of structured questionnaire was used to collect primary data. Pilot test of 10% of the respondents was conducted using Cronbach’s alpha (α) to measure the reliability of the research instrument. The collected primary data was edited, coded, classified and tabulated then entered into a spreadsheet and analyzed using frequencies and percentages. Data was analyzed with the help of statistical packages for the social sciences version 25, and presented in tables, pie charts, graphs and histograms. Multiple linear regression model was used to show the hypothesized relationships between variables. The research findings indicated that independent variables accounted for 51.3 percent change in dependent variable. The F value of 58.910 showed that combined influence of all the independent variables was significant in forecasting the dependent variable. The independent variables which affected significantly the efficiency of scanner management were infrastructure (β1 = 0.314), capacity building (β2 = 0.275) and system integration (β3 = 0.202). These findings indicate that the three independent variables are significant in enhancing efficiency of scanner management at Inland Container Depot, Nairobi and may help in improving the process. The study recommends; Continuous improvement of scanner infrastructure to reduce the scanner downtime, hence improving the number of containers and the efficiency of non-intrusive verification. This will reduce the time and costs incurred in verification and clearance of cargo. Training of both the scanner operators and image analysts to be done regular basis to boost on image quality, reduce time used in submission and analysis, with objective conclusions. Training increases the staff efficiency in conducting their roles reducing clearance costs due to errors from staff. Monitoring and continuous maintenance of the integrated scanner management system and the integrated customs management system to reduce system down times for faster image analysis. Improvement in system integration will lead to faster information sharing and processing of data increasing the efficiency of managing clearance data. | en_US |
| dc.identifier.uri | https://ikesra.kra.go.ke/handle/123456789/2633 | |
| dc.language.iso | en | en_US |
| dc.publisher | KESRA/JKUAT | en_US |
| dc.title | Factors Influencing Efficiency of Scanner Management at the Inland Container Depot in Nairobi, Kenya | en_US |
| dc.type | Thesis | en_US |
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