Influence of automated systems on customs performance in Kenya.
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Date
2019
Authors
Kuria, Serah Wanjiku
Journal Title
Journal ISSN
Volume Title
Publisher
KESRA/JKUAT - Unpublished research project
Abstract
The study sought to establish the influence of Automated Systems on Customs Performance in Kenya. The study was guided by the following objectives; to establish the influence of Simba System 2005, Single Window System and Scanning Systems on Customs Performance in Kenya. The theories that anchored the study include the computable general equilibrium theory, innovation diffusion theory, the information systems theory and Romer’s growth model. Literature of past studies was reviewed from written documents and materials in books, journals and reports to enhance conceptualization of the study variables and establishment of gaps. The study used the descriptive design and considered the population of 57 Customs Officers at the Customs and Border Control Department, Kenya Revenue Authority. From the findings, strong positive correlation was established between Simba Systems 2005, Single Window Systems, Scanner Systems and Customs Performance. The study concluded that automation of processes enhances improved customs performance mainly as a result of improved transparency and accountability at the Customs and Border Control Department. The study recommended Training of staff on the operations of the system should be continuous so as to provide them with up to date applications so as to improve the system’s efficiency further. The study also suggested that similar study should be undertaken in other border Customs offices like Busia, Malaba, Namanga, Lunga Lunga among others that are involved in import and exports of other products since this study focused on the Headquarters in Nairobi, Kenya.
Description
PROJ 353.007 KUI
Keywords
Automation, Scanner System, Simba System, Single Window