Influence of human resource management practices on employee performance: a case of Customs Department, Kenya Revenue Authority
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Date
2019
Authors
Karuri, Kate Wangui
Journal Title
Journal ISSN
Volume Title
Publisher
KESRA/JKUAT - Unpublished research project
Abstract
Every organization's success and failure depend on the quality of its human resources management practices. This study aimed to assess the impact on the performance of employees in the Kenya Revenue Authority’s customs department of HRM recruitment, training, compensation and performance evaluation practices. The study was designed in a descriptive way. For this, the target population of the researcher was 182 Nairobi custom officers and the KRA headquarters in Times Tower (Nairobi) had 224 human resources officers. The data were analyzed in order to determine the impact of HRM practices on employee performance through regression analysis. The data were used to analyze the Pearson correspondence statistical technique and regression. The study showed that recruitment is statistically significant for employee performance, training has a significant positive link to employee performance, and compensation is statistically significant for employee performance, and performance assessments. The study suggests that the organisation's recruitment process be fair and transparent. The company should train its employees regularly. The staff should be compensated appropriately. The report recommends that an important factor for employee performance is the performance assessment system.
Description
Keywords
Employee performance