Factors affecting performance of Electronic Cargo Tracking System in Customs and Border Control department
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Date
2020
Authors
Mathenge, Esther
Journal Title
Journal ISSN
Volume Title
Publisher
KESRA/JKUAT - Unpublished research project
Abstract
The main objective of this study was to identify various factors that affect the performance of Electronic cargo tracking system in C&BC department of KRA. In particular, investigated information technology, staff capability and management support on how they effect on performance of electronic cargo-tracking system. To achieve these objectives, both quantitative and qualitative research approaches were used to collect data from both the primary and secondary sources. The target population of this study consisted of 125 respondents who consisted of Customs officers, clearing agents and traders who use and operate the ECTs. This study adopted a descriptive research design and stratified random sampling was done to determine the sample size where 21 respondents formed the sample size of the study. The primary data was collected using 21 questionnaires where only 18 of them were fully answered. The secondary data used in this study was collected from relevant books and journals that were related to this study. Descriptive and inferential statistics through the application of measures of central tendency was employed to analyze and interpret the data. Data presentation will be t tables and a bar chart. The model adopted in the study was regressed accordingly and the variables of the study were analyzed. Staff capability had the largest impact on the performance of ECTs with a coefficient of 1.9557 units followed by Information Technology with an impact of 0.9702 units and lastly Management support had the least impact with a coefficient of 0.3182. SPSS software version 23 was used in regressing and finding the fitness of the model. Pilot results of the study were also evaluated using the SPSS software version 23. Summary of the findings of the study were discussed based on the objectives of the study. After the summary and discussions, recommendations for future research study were given where the researcher noted key areas.
Description
PROJ 380.5 MAT
Keywords
Information Technology, Electronic Cargo tracking system, Staff capability, Smuggling, Management support