4. 2019

Permanent URI for this collection

http://10.150.1.119/handle/123456789/2612

Browse

Browsing 4. 2019 by Author "Kimote, Jane Mueni"

Now showing 1 - 1 of 1
  • Thumbnail Image
    Item
    Effect of customs procedures on cargo clearance: a case of inland container depot Embakasi.
    (KESRA/JKUAT - Unpublished research project, 2019) Kimote, Jane Mueni
    The study aimed to establish the effect of customs procedures on cargo clearance with reference to Internal Container Depot Embakasi (ICDE). The specific objectives of the study were to establish the effects of scanning, inspection, customs warehouse procedures on cargo clearance in ICDE. The study used mutual benefit theory queuing theory and agency theory to substantiate the concept of custom procedures and cargo clearance. Descriptive research design was used in the study, purpose sampling used for the top management and stratified random sampling used for both middle and operation level management. The study used a target population of 120 respondents drawn from ICDE comprising of custom clearance agents. The primary data was collected using interviews with management, and using questionnaires administered to ICDE agents. The study also used secondary data by reviewing custom’s reports and publications from ICDE and KRA. The data was analysed quantitatively and qualitatively using tables, percentage and charts for a period of four weeks. The study targeted the clearing agents who operate from ICDE. The study found that scanning, inspection of cargo and customs warehouse procedures affect cargo clearance at ICDE. Most respondents considered time taken by the procedures as long but also they concurred that more can be done to address the issue. The study established that scanning procedure is operational at ICDE and its importance in ensuring cargo clearance even though a number of challenges hamper it. Custom staff lack sufficient training in the use of the scanning equipment and operate under comprehensive standard operating procedures. Imported containers go through different types of inspections for many different reasons. Some inspections are random and some others are targeted by customs and other government agencies. The study recommended that customs department should add more scanners and during each inspection, all aspects of the scanning equipment should be checked, including all safety related features. Customs staff should be fully trained in all aspects of the use of the scanning equipment, including safety. The study also found out that warehouse procedures take time and that more staff should be added by customs to make it faster. The study also recommends that customs should sensitize the clearing agents on the importance of the custom procedures which is apart from collection of revenue is also important in protection of the society.