Influence of organizational capabilities on the performance of Customs Services Department at Kenya Revenue Authority
Loading...
Date
2020
Authors
Njuguna, Joylinda Wanjiku
Journal Title
Journal ISSN
Volume Title
Publisher
KESRA/JKUAT - Unpublished research project
Abstract
For Customs Services in East Africa to succeed in a competitive global environment, they need good strategies. A strategy is a firm’s theory about how to compete successfully, a unifying theme that gives it coherence to its various actions. Strategy can be seen as the matching of resources and activities of an organization to the environment in which it operates. it can also be defined as the search for strategic fit between organization’s internal resources and competence on one hand and the external environment on the other hand.The general objective of this study is to find out the influence of organizational capabilities and their effect on performance of customs services department in Kenya. The specific objectives of this study was to establish the influence of the effect of management support on performance of customs services department in Kenya, to determine the effect of technological capacity on the performance of customs services department in Kenya and finally to examine the effect of resources capacity on the performance of customs services department in Kenya.The study adoped descriptive research design. The study used a target population of 200 employees from the various departments while the sample size of 60employees will be determined by 30%, since it has been argued that such a sample size is adequate for a descriptive survey study. Stratified random sampling technique was used to select respondents in the study population since it ensured that all the respondents have an equal and unbiased chance of participating in the study. A descriptive research design as well as use of questionnaires was also used in order to acquire the findings. Quantitative data was analyzed using tally sheet and presented by use of tables. In addition the study used multiple regression analysis to establish the relationship between the dependent variable and independent variables.The study concluded that management support has a significant and a positive affect on the performance of customs services department in Kenya.Regarding technological capacity, the study confirms that technological capacity affect performance of customs services department in Kenya given by multiple linear regression model which revealed that technological capacity is significantly and positively affect performance of customs services department and thus for every unit increase in technological capacity, lead to increase in the performance of customs services department.The study concluded that resource capacity significantly and positively affected the performance of customs services department in Kenya.This implies that resource capacity is important in performance of customs services department in Kenya and that organization successful at strategy performance of customs services department considers the resource capacity as the key factor in enhancing performance.The study established that management support affect the performance of customs services department in Kenya and it is recommended that the company management should have strong corporate leadership s through continuance learning of new methods and to keep up with the changes in the environment in order to ensure commitment of the employees. The management should display a consultative and participative management competence which entails treating all employees with respect, trusting them to do their work, listening to the opinions of the employees, and encouraging employees to learn from their mistakes through training and by guiding them in the right direction. It is therefore recommended that the management explicitly communicate the goals, vision and future direction of the company to the employees.
Description
Research Project
Keywords
Performance, Revenue Collection, Human Resources, Technology, Motivation, Border security