Influence of Customs Computerized Systems on the Performance of Customs and Border Control Department of the Kenya Revenue Authority
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Date
2020
Authors
Kipkemoi, Patrick Rotich
Journal Title
Journal ISSN
Volume Title
Publisher
KESRA/JKUAT - Unpublished research project
Abstract
ICT systems use has been a great contribution to the worldly expansion of the economy through enhancement of trade and facilitation. Computerization of processes has also improved the relationship between businesses and customs agencies by easing the flow of work. ICT use in sector includes improvement of the entire process of clearance, from entries lodging, accepting and processing as well as declaration of goods for importing, exporting and transiting, taxes payment and goods assessment. Therefore the aimed to evaluate the effect of customs computerized systems on the performance of customs and border control department at Kenya Revenue Authority while focusing on three main specific objectives namely: information sharing, cargo security and training. By using a descriptive research design, the researcher targeted the KRA customs officers at the customs and control department (C&BC) selected through simple random sampling. Data collection was done through self-administered questionnaires, which adopted open and closed ended question structures. The researcher presented the results in tables, charts and graphs to facilitate improved analysis and comparison.
Frequencies, descriptive statistics and regression analysis were used to analyze the results and draw conclusions and recommendations. The study found that Information Sharing, Cargo Security and Training are statistically significant and they influence the performance of KRA‟ customs and border control segment. The study recommends KRA should relook at the need to improve their reforms and also improve the validation of the computerized systems at C&BC. KRA should deploy more vigorous and continuous training on its employees as this will help them adopt to the new technologies being implemented into the department by the organization. There is also a need to research on the challenges facing customs officers when handling the ustoms computerization systems.
Description
Keywords
Customs Performance, Information sharing, Cargo Security, Trainings