Effects of benchmarking on customs performance at the port of Mombasa
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Date
2019
Authors
Lagat, Wesley Cheruiyot
Journal Title
Journal ISSN
Volume Title
Publisher
KESRA/JKUAT - Unpublished research project
Abstract
Global economies change rapidly therefore, organizations must borrow world-class practices to improve on all standards and new competencies as the previously used practices and processes are quickly being faced out. For continuous improvements, world economies have now turned into benchmarking to improve on what is perceived not improved. In the long run, benchmarking is considered to be a healthy practice and even the world-class benchmark for even further improvements. Worldwide benchmarking has been welcomed as an instrument of continuous improvement in the context of TQM and as a means of enhancing competitiveness in some economies. It is on this premise that the researcher opted to study the effects of benchmarking on customs performance at the port of Mombasa. The study adopted a descriptive design meaning qualitative and quantitative data was collected. This data consisted of internal, external and generic benchmarking and their effects on customs performance. The descriptive design was considered appropriate for this study because of the need to develop theories that assist in explaining the research. The study employed systematic random sampling and a sample size of 124 was selected. Primary data was collected using questionnaires. The researcher used structured questionnaires for the purpose of collecting data. Data analysis was done using the SPSS version 24.0 and the relationship between the variables examined using regression and correlation analysis. The response rate for the study was 65.3%. The findings indicated that the independent variables explained 64.7% of dependent variable(customs performance). The results showed that there was positive correlation between the independent variables and the dependent variable with internal benchmarking with a strong correlation of 0.644, external bench making with 0.632, while generic benchmarking had a moderate correlation of 0.521. The findings from the regression analysis showed that internal benchmarking had the greatest impact to customs performance with 0.307, which is 30.7%. External benchmarking was found to affect customs performance by 26.8% while generic benchmarking affected the dependent variable by 23.9%. The study recommends regular internal benchmarking should be conducted at every station so as to further improve on performance by employees, regular benchmarking in customs administration from customs administration across the globe and generic benchmarking towards the private institutions within the East African Community not only the Customs administrations.
Description
PROJ 352.4 LAG
Keywords
Customs performance, Internal benchmarking, External benchmarking, Generic benchmarking (Teamwork, Human resource management, ethical consideration)