Factors affecting performance of Customs Patrols at the Port of Mombasa
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Date
2020
Authors
Nzuki, Edwin Kitili
Journal Title
Journal ISSN
Volume Title
Publisher
KESRA/JKUAT - Unpublished research project
Abstract
The public has for long time complained about the performance of customs and patrol department due to its numerous complex procedures. The Performance of customs and patrol has an integral role of managing trade and the main objective is to facilitate trade. Entry or exit has to be through authorized points and routes. Goods crossing the borders should pass through Customs clearance formalities. This study sought to establish factors affecting performance of custom patrol at the port of Mombasa. The study was guided by the following objectives: To examine the effect of infrastructure on performance of customs patrol at the Port of Mombasa, to examine the effect of human Resource capacity on performance of customs patrol at the Port of Mombasa and to ascertain the effect of technology on performance of customs patrol at the Port of Mombasa. The study would be of great value to the management of KRA, government of Kenya and even the future researchers. To provide the basis of the study, the following theories were used: Resource based theory, human capital theory and system theory. The study adopted cross-sectional research design, since it provided information on the study variable where the population targeted was 300 employees of various levels of agencies. The study used cluster random sampling technique in the determination of sample size where it involves dividing target population into subgroups of managers and supervisors. Primary data was collected and the study used structured questionnaires in form of Likert Scale statements to establish the relationship between the variables. The study used drop-pick method to collect data from the respondents. The study used Statistical package for social sciences (SPSS version 24) in data analysis and establishing relationship study variables. Out of 171 questionnaires distributed only 137, were returned which representing 80.12%. The coefficient on the effects of infrastructure on performance of custom patrol was found to be 0.462 with p-value of 0.000. On the effect of human resource capacity on performance of custom patrol, the coefficients were 0.194 with p-value of 0.000; finally, on the effect of effect of technology on the performance custom patrol, the coefficients were 0.114 with p-value of 0.023. The study concludes that human resource and infrastructure significantly contributes to custom patrol performance, also technology contributes to custom patrol performance but not as significant as compared to human resource and infrastructure. The study recommended that reforms should be incorporated on the automation of the custom patrol performance practices and improvement of human resource capacity.
Description
PROJ 336 NZU
Keywords
Customs Patrol, Performance, Human Resources, Technology