Factors influencing performance of single window system in Kenya - a case of inland container depot Embakasi.
| dc.contributor.author | Rono, Kipkoech | |
| dc.date.accessioned | 2019-09-12T13:36:28Z | |
| dc.date.accessioned | 2022-06-07T06:47:12Z | |
| dc.date.available | 2019-09-12T13:36:28Z | |
| dc.date.available | 2022-06-07T06:47:12Z | |
| dc.date.issued | 2018 | |
| dc.description.abstract | The purpose of this study was to establish factor influencing performance of single window system in Kenya. Despite the Kenyan government implementing single window system in 2014, cargo clearance still remains lengthy and faces delays in crossing the borders. The Specific objectives were to find how procedures, SWS requirement and system downtime affect single window performance on cargo clearance across borders. The target population of this research consisted of 74responded all drawn from customs officers, Kenya port authority offices and clearing agents based at ICD Embakasi. The study employed random sampling technique, which was appropriate in coming up with a sample for the study as it gives an equal opportunity for each custom officer to be selected. The study collected primary data which was analyzed through content analysis. Primary data was collected through questionnaire administered. The study employed SPSS for data processing and ANOVA statistical application applied in data analysis. The R square was found to be 77.2% implying that 77.2% of the factors under study were explained by the model. The study found that customs procedures, single window system requirement and system downtime had significant influence on the performance of single window system in inland container depot Embakasi. The study recommends high involvement, consultations in bringing all single window stakeholders on board and sailing in the same direction. Striving to have a paperless operation and fully electronic and harmonized procedures is a step-in enhancement of single window system performance. This is key for the success performance of single window system as it will eliminate manual procedures and duplication of data submitted to authorities involve in clearance. The study also recommends networking with more than one and reliable service providers, adoption of latest technology and regular monitoring and update of the technology. This will curb delays in clearance brought by system downtime hence ensuring system efficiency. Installation of UPS and modern standby generators will be a step in the direction as it facilitates continuous clearance of cargo as well as exchange of electronic information. | en_US |
| dc.identifier.uri | https://ikesra.kra.go.ke/handle/123456789/143 | |
| dc.language.iso | en | en_US |
| dc.publisher | KESRA/JKUAT - Unpublished research project | en_US |
| dc.subject | Single Window System | en_US |
| dc.subject | Inland Container Depot | en_US |
| dc.title | Factors influencing performance of single window system in Kenya - a case of inland container depot Embakasi. | en_US |
| dc.type | Article | en_US |