Factors affecting passenger clearance at Moi International Airport, Mombasa

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Date

2020-08

Authors

Nderitu, Tabitha Wangeci

Journal Title

Journal ISSN

Volume Title

Publisher

KESRA/JKUAT - Unpublished research project

Abstract

Airport is a unique infrastructural establishment, which is essential for variety of traffic operations. The main elements which serve as the important roles in airports and aviation activities are security protocol, passenger’s service and air traffic control. Many countries have embraced such protocols, which is attributed to massive infrastructural developments across the African continent. MIA is the biggest and the only airport serving in Kenya’s coastal region. This study aimed at investigating key factors that affects passenger clearance at MIA. It sought to achieve the three specific objectives i.e.: to examine the effect of risk management; to assess the effect of enforcement tools; and to ascertain the effect of staff capacity on passenger clearance at MIA. This study adopted Customer satisfaction theory; Resource based theory and Queuing theory to establish the correlation between the variables. Descriptive design was used in finding out the effect of the independent variables on the dependent variable. The anticipated population for this study was 156 respondents. The study adopted Slovins Formulae and cluster sampling technique to select respondents. Questionnaire was used as data collection tool. The study targeted and distributed questionnaires to 112 respondents out of which 88 were fully filled. Equally, the validity of the collection method employed in the study was examined using Bartlett and KMO tests. Karl Pearson indicated that staffing strongly with a positive correlation affects passenger clearance at MIA. Risk management was the second by influence and lastly, enforcement tools moderately correlate with clearance of passenger at MIA. Regression model findings statistically indicated that Risk management, Enforcement tools and staffing affected the dependent variable. The study concludes by opining that customs officers at MIA to greatly utilize the information shared to them pertaining various passenger and also utilizing the passengers profiling concept in clearance of passengers so as to mitigate any risk that may be incurred at the entry point as well as ensuring customs mandate at the airport is achieved. It recommended that the authority needs to invest more on enforcement tools to enhance the clearance procedures for goods and passengers, reduce the time taken to physically examine passengers and accurately curb smuggling and evasion of payment of duties and taxes by passengers. Lastly, Frequent and regular training including increasing the number of custom officers will improve on passenger clearance.

Description

PROJ 363.2 NDE

Keywords

Passenger Clearance, Staffing, Customs enforcement tools, Risk management, K9 Dogs

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