2. Customs Administration

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Browsing 2. Customs Administration by Subject "Automation of Customs Systems on Revenue Performance"

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    Effects of Automation of Customs Systems on Revenue Performance in Kenya
    (KESRA/JKUAT - Unpublished research project, 2022-09-01) Hanningtone, Munyanya Angalwa
    The study aimed at determining the effects of automation of Customs Systems on Revenue performance in Kenya. The research had three specific objectives which were; Scanner technology, Integrated Customs Management system and Electronic Cargo tracking system. The overall objective of the study was to establish the effects of customs revenue performance as a result of system automation in Kenya. The research was anchored on the three theories namely; Mobility intergenerational theory, Technological change theory, Technological acceptance theory and theory of constraints. The research employed a descriptive research design and had a target population of 1132 officers both in the clearing and forwarding firms and Customs administration within Nairobi. This research used two techniques of data collection which included the structured questionnaires as a primary source of data and relevant materials obtained from previous research for a period 2016 to 2020 as the secondary sources. A pilot study was carried out on 20 officers that did not form part of target population to test the reliability and validity of the research instrument. The study used Cronbach’s alpha (α) coefficient to test reliability, while face and content validity were used for checking for validity of the research instrument. The primary data collected was analyzed with the use of SSPS version 28. Data analysis was conducted using descriptive statistics and inferential statistics by use of moderated multiple regression analysis. The study revealed that, the Scanner Technology, Integrated customs Management System and Electronic Cargo Tracking System had a major influence on performance of revenues in Kenya. It was also discovered that, Scanner Technology, Integrated customs Management System and Electronic Cargo Tracking System had a variation of 53.8% on performance of revenue implying that since the implementation of the new system, Customs administration has had a significant increase in revenue collection. This resulted to greater border control hence a significance growth in the regional trade. There is need for tight enforcement measures in the implementation of the new system to enhance growth in revenues by customs administration. In conclusion, the automation of the systems requires urge investment in technology, trainings, security enhancement and management of hitches hence implementation of these systems will facilitate revenue growth. Harmonization of systems regionally allows data sharing and competitiveness globally. The research recommends that, it’s important for the future researchers to undertake the same or replicate empirical studies in Integrated Customs Management System on the operational performance in East Africa in order to validate the findings and conclusions of this study. The study provides future researchers with a useful conceptual and methodological reference to carry out studies in this area of integrated Customs Management system. The study ended up developing new policies in the area of influence of integrated Customs Management system on performance of revenue in Kenya.