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Item Factors influencing Customs warehouse performance at the Port of Mombasa(KESRA/JKUAT - Unpublished research project, 2018) Bao, Clarice NzalambiA Customs Warehouse means “any place approved by the Commissioner for the deposit of un-entered, unexamined, abandoned, detained or seized goods for the security thereof or of the duties due thereon.” Warehouse provides assistance in terms of weapon that helps to meet competition, incessant supply of goods and services and augments in diversifying markets. As the supply chains get more complex, the variety of indicators and tools also to measure warehouse performance has also increased. The Mombasa Entry Port has exceeded its design capacity. It is already operating at maximum capacity for both general and containerized cargo, and will suffer progressive declines in operational effectiveness unless both capacity and terminal efficiency issues are adequately addressed therefore this research focused on factors influencing customs warehouse performance at the port of Mombasa in order to improve the revenue collection and create guidelines for future improvement of the warehouse operations in order to enhance effective performance. Despite constant improvements in the customs warehouse layout, it has not achieved the desired effective performance through effective revenue collection. The project was guided by three objectives; to assess the effect of Limited Storage Capacity, to evaluate the effect of default payment for imported goods and to evaluate the effect of irregular auctioning of goods. A descriptive survey design was employed on data collection where simple random sampling was used to select a sample size. A sample size of 38 respondents was utilized as the number could easily be accessed in terms of administering questionnaires. A pilot study was taken on some of the employees to test the reliability and validity of the questionnaire. The questionnaires administered and the accompanying cover letters assuring confidentiality was delivered to the Kenya Revenue Authority management. Statistical package for the social sciences was used to analyze the data through descriptive and inferential statistics. The study used Karl Pearson’s Coefficient of Correlation found that there is a strong positive relationship between Storage Capacity with a correlation of 0.300, and Payments with a correlation of 0.425 with the Customs Warehouse Performance, whereas a negative Relation with a correlation of -1.56 which means that there exist an inverse relationship between Irregular Auction to the Customs Warehouse Performance. The study found out that limited storage capacity, payment default for imported goods and irregular auctioning of goods have significantly influenced the customs warehouse performance. Storage capacity had a significant positive affects customs warehouse performance at the port of Mombasa. Payment defaults have a significant influence on customs performance while irregular Auctioning at Customs Warehouses were found to have negatively affected the Customs Warehouse Performance. The study further concludes that customs warehouse performance at the port of Mombasa is fairly growing though below the expected rate. Based on the study findings, the study recommends improvement in the Storage Capacity at the Warehouses in Numbers and Infrastructure, Public Awareness and training of the Customs officers and importers on the payment of duties levied on imported goods, as a way of minimizing default in payment of duties, improvement in carrying out regular and open Auctions of the goods at the Customs Warehouses abandoned, this will close loop holes in financial leakages caused by irregular Auctions.