Njigigua, William Kiarie ; Mumia Benn MINCU, CPA.K2021-03-242022-06-072021-03-242022-06-072018https://ikesra.kra.go.ke/handle/123456789/1328PROJ 354.2 NJITechnological advances in the past two decades have been central in organizational processes across different economic sectors. Numerous technologies have been introduced in the shipping sector as a strategy to enhance the levels of efficiencies in ports operations. This study sought to examine the effect of technological integration on the customs performance at the port of Mombasa. The study focused on the outcomes in operational change influenced by the integration and execution of tasks using new tools and methods. These tools include the utilization of new technologies and new operational processes that are backed by high-tech gadgets in the execution of port operations. The study focused on three specific areas, namely; integrated systems, smart gates, non-intrusive technology and their impact on customs performance. A descriptive research design was adopted as the research methodology, which defined the procedure followed in collection of the field data. The target population included the Mombasa port officials, notably the customs officers and the KRA staff stationed at the primary terminal berths. Furthermore, the study also included clearing agents who facilitate the movement of cargo from the port to the destination. A sample size of 200 respondents was calculated and stratified random sampling process was used to organize the respondents in groups. A structured close-ended questionnaire was used as the primary tool for data collection process. The questionnaire contained a 5-point Likert scale, which was used to measure the respondent’s opinions for each question. The study established that, integrated systems positively impacted customs performance, registering a mean of 4.244. In addition, the study found that smart gates influenced customs performance to a large extent, recording a mean of 4.401. The study also established that non-intrusive technology positively impacted on the customs performance with a mean of 4.295. The study concludes that, technology integrations contributes to enhanced levels of operational efficiency, increased levels of accountability, effective transmission of data and critical information, speed and efficiency in decision making and reduced operational costs. The study recommends the enhancement of existing integrated systems in conjunction with upgrading and effective adoption of better systems to boost customs performance. Furthermore, the study proposes increased investment smart gates system to increase efficiency and reduce costs, while proactively managing risk, thereby boosting customs performance. Finally, the study recommended increased automation of the port process and use of non-intrusive technology with a bid to increase technical capacity and boosting compliance and widening the tax net. Recommendations for further studies be done on other technological factors influencing the performance of the customs department. Furthermore, future research should focus on widening the scope of evaluating customs performance to include aspects like public trust and customer satisfaction. Other studies should also be conducted, focusing on the factors influencing customs performance, other that technological factors. Recommendation for further studies be done on other technological factors influencing the performance of the customs department. Furthermore, future research should focus on widening the scope of evaluating customs performance to include aspects like public trust and customer satisfaction. Other studies should also be conducted, focusing on the factors influencing customs performance, other that technological factors .enNon-Intrusive technologyCustoms performanceIntegrated SystemsSmart gates - CFS gates, Port gates, Mega portsProjects