Kiprono, Hillary Kimutai ; Mumia Benn MINCU, CPA.K2021-03-242022-06-072021-03-242022-06-072018https://ikesra.kra.go.ke/handle/123456789/1331Proj 354.2 KIPOver the past years the performance of customs officers has been well rated, characterized by meeting of set departmental targets, although recently there has been a change in the performance of the customs officers. The researcher carried out the study to examine the factors that affects customs officers’ performance in Port of Kilindini, Mombasa. The researcher examined key variables; work environment, Human Resource Practices and psychological factors and what influence the three variables have on the performance of customs officers. The study had the following general objective to examine the factors affecting customs officers’ performance in Port of Kilindini, Mombasa. Specific objectives included; to investigate the effect of working environment on customs officers’ performance in Port of Kilindini, Mombasa. To examine the effect of human resource practices on customs officers’ performance in Port of Kilindini, Mombasa, to determine the influence of psychological factors on customs officers’ performance in Port of Kilindini, Mombasa. This study adopted a descriptive research design because of the need to develop theories that assist in explaining the research variables. The target population for this study constituted 211 respondents constituting customs officers in Mombasa. The researcher used the stratified sampling technique to group the respondents into strata constituting, customs managers, head verification officers, verification officers, customs border control officers, and customs border control assistants. From these strata, the respondents carefully but randomly identified the respondents to represent the population selecting a total sample size of 63 respondents. Questionnaires were used on sample respondents in gathering primary data for the study. The researcher also conducted interviews and observation to collect primary data. The researcher managed to get a response of 60 duly filled questionnaires which gave a 95.24% response rate. The data collected were analyzed using Statistical Packages version 23 to meet the research objectives and the findings and recommendations given based on the outcomes of the research conducted. the findings indicate that Work Environment to a great extent affects the Customs officers’ performance, Human Resource Practices were found to have a minimal or moderate effects on the Customs officers’ performance, this was given by the coefficient r of 0.573, showing that Human Resource Practices including recruitment, training and officers’ involvement in setting targets moderately affects the performance of the Customs officers. Therefore the findings indicate that to a little extent the human resource practices affect the performance of the customs officers in Mombasa. To a great extent the Psychological factors affect the officers’ performance. The study recommends on the Improvement in the working conditions for customs officers in Mombasa, a clean and healthy environment, adequate infrastructure for the officers; The inclusion of officers in decision making of matters especially that affects them and; Designing of open and fair programs to boost officers in managing their psychological imbalances, such as team building.enHuman Resource PracticesWorking environmentCustoms performanceMotivationProjects