Ilumba, Derrick Matheka2020-03-042022-06-072020-03-042022-06-072019https://ikesra.kra.go.ke/handle/123456789/706PROJ 352.448 ILUFor the implementation of the integrated customs management systems to be successful, there needs to be good attention that is projected towards the employees, cost incurred during implementation process and management. Failure and the success of an organization are based on the measures put in place during the implementation process. Numerous organizations today face a lot of challenges that are mainly connected with how digital systems are implemented. Customs and Border Control department has strategic implementation plans that are underway, and it’s for this reason was to why I investigated the factors that are affecting implementation strategy of the ICMS. The staff that is responsible for implementing the integrated customs management systems has the mandate of investigating the performance of the organization when implementing this automated system. This study is titled factors affecting the implementation of Integrated customs management systems in the Customs and Border Control department. This is a case study of customs and border control department of Kenya. The study investigated the management support, the staff body and the cost of implementing ICMS in the Customs and Border Control departments. There was the urge to try and investigate how systems such as RECTS and cargo scanners which are related to the integrated cargo tracking systems have been implemented in the C&BC department. This study employed study theories which included; System-based theory, Technological Determinism theory and Porter’s generic business model for it to be successful. Questionnaires were used in collecting the primary data that was used in this study. The collected primary data was analyzed by the use of SPSS Software Version 23. The analyzed results were further presented by the use of the pie charts, bar charts and tables.enCustoms DutiesDistribution of tariffsCustomsEnforcement instrumentsProjects