Ndambuki, Lucy Mbula ; Mumia Benn MINCU, CPA.K2021-03-242022-06-072021-03-242022-06-072018https://ikesra.kra.go.ke/handle/123456789/1329PROJ 354.2 NDAThe port of Mombasa clearly has a lot of potential to develop into one of the most efficient ports of the world, joining the likes of Port of Singapore and China ports, due to operational inefficiencies at the port, it is estimated that for every one container cleared at the port of Mombasa, 500 have been cleared in the port of Singapore. In the past five years, more than a thousand cases of complaints from importers and customs licensed clearing agents pertaining to the delays in the clearance of their containers have been reported; that it is taking about fourteen days to clear a consignment from the port. The study examined the causes of delay in the clearance of imported goods at the port of Mombasa. The study specifically determined the extent to which documentation procedures, involvement of personnel in verification and clearance and ICT system issues cause delay in the clearance of imported goods at the port of Mombasa. This study was founded on the single window system theory, stakeholders’ theory and transaction cost theory. The research design used was a descriptive survey. 1500 clearing firms in Kenya as obtained from KIFWA registrations office comprised the target population. The accessible or study population was the 316 clearing firms based in Mombasa. The study sample consisted of 177 clearing firms. The clearing firms whose employees participated in the study were selected through simple random sampling. To ensure that the research questionnaire was reliable, a pilot study was undertaken. Content validity of the questionnaire was ensured by consulting the supervisor. Cronbach’s alpha coefficient was used to test for reliability of the research questionnaire. Self-administered semi-structured questionnaires were used for collection of data. Descriptive statistics and inferential statistics were employed in data analysis. Descriptive statistical tools included frequencies, percentages, means and standard deviations. Inferential statistics included Pearson correlation analysis. Tables were used for presentation of study findings. The study found out that documentation procedures, personnel involvement in verification and clearance and ICT system issues cause delays in clearance at the port of Mombasa to some extent. It was concluded that the documentation procedures at DPC, NTC, enforcement, Pvoc, verification and DPC points are generally not fast and efficient. It was also concluded that assigned officers are not adequate enough to handle the assigned volume of cargo and some may not be very knowledgeable and efficient at work hence leading to delays in cargo clearance. The study also concluded that network connectivity problems adversely affect system functionality and efficiency at the port of Mombasa. The study recommended that clearing agents, KPA and KRA should put in place measures to ensure an expeditious documentation process, efficient and competent staff and uninterrupted network and computer systems’ connectivity.enClearance proceduresDocumentation proceduresCargo clearance timeCargo clearanceVerification and ClearanceICT system issuesProjects